Issue: Amazon Fire Stick Not Connecting

Below are the guidelines to resolve the amazon fire stick not connecting problem.

Solution 1 - Restarting Amazon Fire Stick

Carry out any one of the methods mentioned here to restart your Amazon Fire TV Stick.

Physical connection restart

Disconnect the Amazon device and reconnect it after some time.
For most of the cases, the Wi-Fi connectivity issues will be resolved after restarting.

Restart using remote

On your Amazon remote, press the Play/Pause and Select buttons at the same time.

Restarting from the menu

Open the Fire Stick menu by selecting the Settings option followed by the Device option.
Once you select the Restart option, the Amazon Fire Stick gets reset.

Solution 2 - Check for Internet connection

Step 1: If restarting the Amazon Fire Stick does not resolve the issue, you have to check the Wi-Fi network.

Step 2: Use your remote to select Settings -> Network.

Step 3: When you press the Play/Pause button, you can check the network status.

Step 4: If the Wi-Fi network is not working, restart your modem and wireless router as per the instructions provided here.

Step 5: Turn off your modem and wireless router.

Step 6: After an interval of 30 seconds, power up both the modem and wireless router.

Step 7: Now, try to connect the Amazon Fire Stick to the Wi-Fi.

Step 8: If the amazon fire stick not connecting issue is persist, get remote assistance from our technical support members by clicking the Call button on this web page.