Amazon Fire Stick Not Connecting

Solution 1 - Restarting Amazon Fire Stick

Carry out any one of the methods mentioned here to restart your Amazon Fire TV Stick.

Physical connection restart

Step 1: Disconnect the Amazon device and reconnect it after some time.
Step 2: For most of the cases, the Wi-Fi connectivity issues will be resolved after restarting.

Restart using remote

On your Amazon remote, press the Play/Pause and Select buttons at the same time.

Restarting from the menu

Step 1: Open the Fire Stick menu by selecting the Settings option followed by the Device option.
Step 2: Once you select the Restart option, the Amazon Fire Stick gets reset.

Step 1: If restarting the Amazon Fire Stick does not resolve the issue, you have to check the Wi-Fi network.

Step 2: Use your remote to select Settings Network.

Step 3: When you press the Play/Pause button, you can check the network status.

Step 4: If the Wi-Fi network is not working, restart your modem and wireless router as per the instructions provided here.

Step 5: Turn off your modem and wireless router.

Step 6: After an interval of 30 seconds, power up both the modem and wireless router.

Step 7: Now, try to connect the Amazon Fire Stick to the Wi-Fi.

Step 8: If needed, get remote assistance from our technical support members by clicking the Call button on this web page.