Fix Adobe Connect is not working on a Mac

Adobe Connect is not working on a Mac

Adobe Connect is an application used for web conferencing, that allows users to conduct and participate in meetings, and also share files during those meetings. If the Adobe Connect is not working on a Mac computer, then the troubleshooting methods given here would help you to solve the issue.

Some general troubleshooting methods:

In case you face issues while entering meetings, then try these general steps that could solve a few intermittent problems in Adobe Connect.

  • Refresh or reload the browser if it does not load within 30 seconds.
  • If the browser does not help in joining the meeting, then try to join the meeting via the Adobe Connect application.
  • Disable the HTML access for all users and join either using the Adobe Connect application or the web browser’s Flash Player.
  • Check the internet connectivity.
  • Connect to the meeting without using any video.

Perform a pre-meeting diagnostic test:

Performing a pre-meeting test will help you to identify and troubleshoot the issues in Adobe Connect. The steps to perform the pre-meeting test are given below.

  • Open a supported browser on your computer and enter the URL for pre-meeting testing.
  • Make sure you have installed the Adobe Connection application on your Mac. Else, you should have the Flash Player add-in installed on your web browser to use Adobe Connect and perform the pre-meeting test.
  • On entering the pre-meeting test URL, the browser will open the Adobe Connect Diagnostic Test window.
  • Click the Run Diagnostic Test button on this window.
  • If Adobe Flash Player plug-in is installed in your web browser, the diagnostic test checks the following:
  • Flash Player version Test
  • Adobe Connect Connection Test
  • Connection Speed Test
  • Adobe Connect application Test
  • If the Adobe Flash Player plug-in is not installed in the browser, then the diagnostic test performs:
  • Adobe Connect Connection Test
  • Connection Speed Test
  • If you wish to repeat the pre-meeting test, then click the Test Again button on the Adobe Connect Diagnostic Test window.
  • To set up the audio settings for the meeting, click the Configure Audio button. This can be done only if the Adobe Connect application is installed.

Pre-meeting test Failed:

If the pre-meeting test failed, then check whether you have the system requirements necessary to install and use the Adobe Connect application for desktop.

  • Supported Operating System versions for Mac: macOS 10.13, 10.14 and 10.15
  • RAM: minimum 512 MB (1 GB recommended); 2 GB for HTML Client
  • Supported web browsers: Mozilla Firefox (v65.0 or later), Google Chrome (v70.0 or later), Apple Safari (v12.0 or later)
  • In addition to this, check whether your Mac is connected to a stable internet connection with a minimum of 512 Kbps speed.

Download and Install the Adobe Connect Add-in:

If you are using the Adobe Connect application for desktop, then there is no need for this add-in. However, if you are using an earlier version of Adobe Connect that requires the add-in, then download and install the updated version of the Add-in as per the instructions given below.

  • Download the Adobe Connect Add-in for Mac from the Official support page of Adobe Connect.
  • Locate the downloaded file and extract the installer package.
  • Run the installer and follow the instruction displayed on the installer window to complete it.

Adobe Connect Add-in not working:

After installing the Adobe Connect Add-in on your Mac computer, if it does not work or launch, then perform the troubleshooting steps, as mentioned.

  • Open the System Preferences folder, select Security and Privacy, and select the Privacy tab.
  • Now, click on the lock icon located at the bottom and enter the credentials of your Mac computer in the pop-up window.
  • Click the ‘+’ icon and select the Add-in from the following location. ~/Library/Preferences/Macromedia/FlashPlayer/www.macromedia.com/bin/adobeconnectaddin
  • This will add the Connect Add-in to the web browser.

Adobe Connect application not working:

If you have installed the Connect application, but Adobe Connect is not working on a Mac, and you are able to join the meeting only on the web browser, then disable the Flash Player in your web browser. After that, when you connect to the meeting using the browser, the connect application can be launched.

Still, if the browser cannot launch the application, but instead prompts you to re-install the app, then follow the instructions displayed, and install the app again.

If the Adobe Connect is not working on a Mac, Click the Call button provided on this web page to get remote assistance.